Remedy is transforming service management with people-centric user experiences that help you to work smarter.
Automatically create, detect, manage and resolve incidents faster with context-aware, proactive incident matching
Automate incident and problem management workflow to reduce the number of incidents handled, improve resolution times, and prevent future incidents. Based on ITIL® best practices, Remedy Incident and Problem Management 9 capabilities give IT comprehensive visibility into the vital connections between IT infrastructure and business services.
Bring key information to customers and support personnel, right where they need it
Remedy Knowledge Management 9 is a complete framework to give your digital workforce the right information in front of the right people at the right time you can reduce the burden and significantly improve customer satisfaction.
Your single source of reference for your assets and services
The BMC Configuration Management Database (CMDB) enriches ecosystem workflow with a business aware, single source of reference for your assets and services.
BMC Remedy Smart Reporting is an easy-to-use report writer for non-technical users, delivering drag-and-drop simplicity for formatting and data selection.
Define a catalog of service request types that reflect what services you offer to your internal or external customers
Manage complexity, simply
Reduce risk and enable digital transformation across the enterprise by planning, tracking, and delivering successful changes with Remedy Change Management 9.
Asset lifecycle management for the enterprise, from purchase to retirement
Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things.
Future proof your asset management strategy with support for software, hardware, virtual, cloud and physical assets
Combine multiple change requests into a single release and to manage all related activity in support of a successful release
The tools you need to define, track, and report service levels
Context-aware self-service app that's social, mobile and formless
BMC Digital Workplace provides intuitive and intelligent consumer-like experiences to help organizations step into the future of work.
Digital Workplace: Learn About The Future of Work